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Referral Center

Inquiry Center

Receive a Free Consultation or Make a Referral


We're ready to discuss your needs and how our care services can help. We can take patient referrals from families or providers over the phone as well. Please start by filling out the fields below and a care specialist will contact you.

To learn more about hospice and home-based palliative care referrals, read our frequently asked questions.

Nursing Homes and Assisted Living Inquiries

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If you are an administrator or case worker at a nursing home or assisted living organization, please contact us at (314) 918-7171 to learn about our referral program.

Self-Referral or Inquiry

If you have questions regarding Hospice or Advanced Illness Management Home-based Palliative Care at VNA, feel you or a loved one may benefit from our care but do not have an attending physician, or if you would like VNA to contact your attending physician for a referral, simply fill out the fields above or call (314) 918-7171 Monday through Friday from 8:00 am to 4:45 pm.


If you call, please inform the operator you would like to make a referral.


Physician Order

To make a referral by telephone:

Call (314) 918-7171 Monday through Friday, 8:00 am to 4:45 pm. Please specify that you would like to make a referral.


Please provide the following information:


  • Patient’s name, address, phone number and date of birth

  • Doctor’s name and phone number

  • Diagnosis and treatment


To make a referral by discharge order:


Physicians simply write “Refer to VNA Hospice Care” or “Refer to VNA AIM Home-Based Palliative Care Program” on the discharge order and the discharge planner can fax the order along the above information to (314) 918-8054 or call (314) 918-7171. We will assess the patient in the hospital, their home, or a skilled nursing facility.


VNA will coordinate details including:


  • Patient and caregiver teaching/training

  • Skilled nursing, therapies and hospice or palliative care specialty support services

  • Supplies and equipment

  • Pharmaceutical delivery arrangement

  • Insurance verification

  • Physician/prescription order confirmation


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